Refund Policy

Founder's Edition digital software

We want buyers to receive a working product that matches the description on the ChartPractix sales page. This policy does not limit any refund or cancellation right that applicable law requires.

Technical problems

If a technical issue prevents you from reasonably using ChartPractix and we cannot resolve it, you may request a refund within 14 days of purchase. Please provide enough information to reproduce the problem, such as your browser, operating system and a description or screenshot of the issue.

Duplicate or incorrect charges

Duplicate charges or clear billing errors should be reported promptly and will be reviewed for correction or refund.

Digital-download nature

Because ChartPractix is downloadable digital software that can be retained after delivery, refunds for simple change of mind after successful access or download may be declined where permitted by law. Refund abuse, repeated purchase/refund cycles, or redistribution of the product may also result in denial where lawful.

How to request a refund

Email [email protected] with the email address used for the purchase, the approximate purchase date, and a brief explanation of the issue. Do not send full payment-card numbers or passwords.

How refunds are processed

Refunds will be processed through the payment provider used for the original order. Processing time after approval depends on the payment provider and the customer's bank or card issuer.

Consumer rights

If the law where you live gives you stronger mandatory cancellation, refund or warranty rights, those rights apply regardless of this policy.

Effective August 23, 2026 · These policies are provided for the ChartPractix launch site and should be reviewed if the business structure, payment provider, data practices, or product changes.